Refund Policy

1. General Refund Principles

We strive to ensure complete customer satisfaction with every purchase and service. Refunds are processed on a case-by-case basis and are subject to the conditions outlined in this policy. Sun House Solar reserves the right to approve or decline refund requests at its sole discretion.

2. Refund Eligibility — Products

A refund may be issued for products in the following situations:

• Defective or damaged product received: Reported within 48 hours of delivery with supporting photographs.
• Wrong product delivered: Product delivered does not match the confirmed order specification.
• Product not available: If a product is out of stock after payment confirmation and no suitable alternative is available.
• Return approved: Product returned within the terms of our Return Policy and passes quality inspection.

3. Non-Refundable Situations

• Products that have been installed, used, or commissioned
• Damage caused by improper installation by the customer or a third party
• Damage caused by environmental factors, power surges, or natural events
• Products with tampered or missing serial numbers or warranty seals
• Change of mind after installation has commenced
• Service charges for work already completed and delivered
• Custom-fabricated or specially ordered items
• Products purchased under clearance, special discount, or promotional pricing

4. Refund Eligibility — Services

For solar installation, maintenance, cleaning, and AMC services:

• Service not performed: If a service was fully paid but not performed, a full refund or rescheduling will be offered.
• Partial completion: If a service was partially completed due to our fault, a proportional refund may be issued after review.
• Customer cancellation before service: Cancellations made at least 24 hours before the scheduled service date are eligible for a full refund. Cancellations within 24 hours may attract a cancellation charge of up to 20% of the service fee.
• AMC Plans: Annual Maintenance Contracts are non-refundable once the first service visit has been completed. Unused services within an AMC period are not refundable but may be transferred to a new property owner.

5. Refund Process

To request a refund, follow these steps:

1. Contact us at 9175084823 with your invoice number, reason for refund, and supporting documentation.
2. Our team will review the request within 2 working days and confirm eligibility.
3. If eligible, the refund will be processed within 5–7 working daysfrom approval.

6. Refund Methods

Refunds are issued through the original payment method where possible:

• Cash purchase: Cash refund at our office or bank transfer (NEFT/UPI)
• UPI / Bank Transfer: Refunded to the same UPI ID or bank account
• Cheque: Refund by account-payee cheque within 7 working days

In some cases, at our discretion and with customer agreement, we may issue a credit note valid for 6 months instead of a cash refund.

7. Dispute Resolution

If you are not satisfied with our refund decision, you may escalate the matter by visiting our office in person with your invoice and all relevant documentation. We are committed to resolving all disputes fairly and promptly.

8. Contact for Refund Requests