Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you contact us through the website, request a quote, or use our services, we may collect the following personal information:

• Full name
• Mobile number and/or email address
• Property address or location details
• Solar system capacity and installation details
• Service history and maintenance records
• Payment information (processed securely via authorised payment gateways)

1.2 GreenVolt App Data

If you use the GreenVolt mobile application, we may additionally collect:

• Device identifier and operating system information
• Location data (for field engineer tracking and service scheduling)
• Service booking history and feedback ratings
• Solar system performance data (energy generation logs)
• Push notification preferences

1.3 Automatically Collected Information

When you visit our website, we may automatically collect standard technical information such as IP address, browser type, pages visited, and time spent on pages. This data is used in aggregate form only and cannot identify you personally.

2. How We Use Your Information

We use the personal information we collect to:

• Respond to your enquiries and provide quotes
• Schedule and manage solar installation and service visits
• Send service reminders and maintenance alerts
• Process payments and issue invoices
• Improve our products, services, and customer experience
• Comply with legal and regulatory obligations
• Send promotional offers (only with your consent)

3. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Service Partners: With trusted field engineers or service contractors who assist in delivering our services, strictly on a need-to-know basis.
• Manufacturers & Warranty: With solar panel or equipment manufacturers for warranty registration or claims processing.
• Legal Compliance: When required by law, court order, or government authority.

4. Data Security

We implement reasonable technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, to provide ongoing services (such as AMC), and to comply with our legal obligations. Customer service records are typically retained for a minimum of 3 years.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal retention requirements)
• Withdraw consent for promotional communications at any time
• Raise a complaint regarding data handling

To exercise any of these rights, please contact us at 9175084823.

7. Cookies

Our website may use essential cookies to ensure basic functionality. We do not use tracking cookies for advertising purposes without your explicit consent.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy, please contact: